Privacy Policy for HomeoRemedy

Last Updated: October 2, 2026

Introduction

HomeoRemedy ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our mobile application, including our AI-powered feature, Ask AI.

Information We Collect

1. Account Information

If you create an account (email/password or Google Sign-In), we collect:

• Email address and display name
• A device identifier, used only to enforce a one-per-device free-trial limit and to prevent trial abuse

2. Ask AI Consultation Data

Ask AI lets you describe symptoms in your own words so the app can suggest relevant information. When you use this feature, we collect and store:

• The symptoms, answers, and messages you type or speak into a consultation
• The AI's responses and any resulting case summary

This is health-related information. Here is exactly what happens to it:

• Your messages are sent to Anthropic's Claude AI model, accessed through Amazon Web Services (AWS) Bedrock, in order to generate a response. Anthropic and AWS process this content to serve your request; per AWS Bedrock's terms, it is not used to train Anthropic's or Amazon's underlying models.
• We never use your consultations to train or fine-tune any AI model — not our own, and not Anthropic's or Amazon's.
• This processing can occur in AWS/Anthropic infrastructure outside your own country, including outside India. See "International Data Transfers" below.
• Your full consultation (messages and responses) is stored on our servers indefinitely, tied to your account, so you can revisit past consultations from "Case History." It is not automatically deleted.
• You can delete an individual consultation, all of your consultation history, or your entire account at any time — see "Your Rights and Choices" below. Deletion is immediate and permanent.

Before your first Ask AI message, the app asks for your explicit consent on a separate screen that summarises the points above. The consent box starts unticked, and nothing is sent until you tick it and tap "Agree". We record the date and version of the consent you gave. You can withdraw it at any time in Settings → Privacy → Ask AI consent; the app will then ask again before any further Ask AI message is sent. If you are not comfortable with this, tap "Not now" and simply don't use Ask AI — the rest of the app (the remedy library, remedy finder, saved items) does not require it.

3. Purchases (AI Credits)

Ask AI consultations are paid for using credits, purchasable in-app.

• Purchases are processed by Google Play Billing, via RevenueCat.
• We do not receive or store your card, UPI, or other payment instrument details.
• We keep a record of each transaction (amount, date, credits granted) for accounting and tax purposes, for as long as the law requires.

4. Advertising

Free-tier users see ads served through Google AdMob (native ads, app-open ads, and rewarded ads). Paid subscribers do not see ads.

• AdMob collects advertising identifiers and ad-interaction data on your device in order to select, serve, and measure ads, per Google's own privacy policy.
• Ads served to users in India and other regions outside the EU/UK are not restricted to "non-personalized" — they may be personalized based on Google's advertising data.
• In the EEA, UK and Switzerland, the app asks for your ad consent through Google's User Messaging Platform before the ads SDK starts or any ad is requested, and you can change that choice at any time in Settings → Privacy → Ad privacy options.

5. Automatically Collected Information (Firebase Analytics)

We use Firebase Analytics (provided by Google) to collect anonymous usage data. In the EEA, UK and Switzerland, analytics is off until you allow it when the app first asks. Everywhere, you can turn it off at any time in Settings → Privacy → Usage analytics. When it is off, analytics data is not collected from your device.

• Device Information: Device model, operating system version, device identifiers
• Usage Data: Screens viewed, features used, buttons clicked, time spent in app
• Geographic Information: Country/region level only (not precise location)
• App Performance Data: Crash reports, error logs, app response times

Information We DO NOT Collect

• ❌ Precise GPS location
• ❌ Photos, contacts, or other device data unrelated to the app
• ❌ Your card, UPI, or bank details (purchases are handled entirely by Google Play Billing)

How We Use Information

• Provide Ask AI: Generate consultation responses and let you revisit past consultations
• Process Purchases: Grant the correct AI-credit balance for what you bought
• Prevent Abuse: Enforce the one-time free trial per person/device
• Improve App Functionality: Understand which features are most useful
• Fix Bugs: Identify and resolve technical issues and crashes
• Serve Ads: To free-tier users, via Google AdMob
• Monitor Performance: Ensure the app runs smoothly on different devices

Data Sharing and Third Parties

What We Do NOT Do

• ❌ We do NOT sell your data to third parties
• ❌ We do NOT provide data to data brokers
• ❌ We do NOT use your Ask AI consultation content for advertising or marketing
• ❌ We do NOT use your consultations to train AI models
• ❌ We do NOT send marketing emails

Emails We Send

We only send transactional emails about your account, from noreply@homeoremedy.fit via Amazon SES (older app versions may send sign-in emails through Firebase):

• Email verification and password-reset links, when you ask for them
• A one-time welcome email when you create an account
• A receipt when you buy credits

We do not send marketing or promotional emails, and we never sell or share your email address. Replies go to homeoremedyofficial@gmail.com.

Data Retention

• Ask AI consultations: Retained indefinitely, tied to your account, until you delete them (individually, in bulk, or via account deletion)
• Analytics Data: Retained for 14 months, then automatically deleted by Firebase
• Purchase records: Retained as long as required by tax/accounting law
• App Preferences: Stored locally on your device only

Your Rights and Choices

Right to Access

You can request information about what data we have collected by emailing us.

Right to Deletion

• Delete a single consultation or your entire case history from the Case History tab — takes effect immediately.
• Delete your entire account (account, consultations, credits, saved remedies) from Settings → Delete Account, or by emailing us if you cannot sign in.
• Full details: see our Account Deletion page.

Opt-Out Options

• Analytics: Turn off Settings → Privacy → Usage analytics at any time.
• Ask AI: Ask AI only runs after you give explicit consent. You can withdraw that consent in Settings → Privacy → Ask AI consent, and delete past consultations from Case History.
• Uninstall App: Removes local data from your device, but does not delete your account or server-stored consultations — see the Account Deletion page.

How to Exercise Your Rights

Email us at: homeoremedyofficial@gmail.com We will respond within 7 business days.

Special Notice for EEA/UK/California/Washington Users

Health-related information (such as what you share with Ask AI) is treated as a special/sensitive category of data under laws including the EU/UK GDPR, and as "consumer health data" under laws such as Washington's My Health My Data Act. If you are located in one of these places:

• We rely on your explicit consent as the basis for processing your consultation content. You give it in the app by ticking an unticked box and tapping "Agree" before your first Ask AI message.
• Your data is transferred internationally, to AWS/Anthropic infrastructure, as described above.
• You may withdraw consent at any time in Settings → Privacy → Ask AI consent, and delete your existing consultations as described in "Your Rights and Choices." Withdrawal does not affect processing that took place before it.
• In the EEA/UK, ads (when shown) and analytics depend on the choices you make in the app; see "Advertising" and "Firebase Analytics" above.

Children's Privacy

• Our app is not intended for children under 13 years of age
• We do not knowingly collect data from children under 13
• If you believe we have collected data from a child under 13, please contact us immediately

Data Security

We take reasonable measures to protect data:

• Data is encrypted in transit (HTTPS/TLS)
• Firebase and AWS have industry-standard security measures
• Local app data is protected by device security (passcode/biometrics)

International Data Transfers

• Ask AI consultation content may be processed by AWS Bedrock and Anthropic outside your own country, including outside India, in order to generate a response.
• Firebase Analytics and Firebase Authentication (Google) may also transfer data internationally.
• Google AdMob may transfer advertising data internationally.
• These providers are contractually required to comply with applicable data protection laws.

Changes to This Privacy Policy

• We may update this policy from time to time
• Changes will be posted in the app and on this page
• The "Last Updated" date will be revised
• Continued use after changes indicates acceptance

Medical Disclaimer

This app provides educational information only.

• This app does NOT provide medical advice, diagnosis, or treatment
• Ask AI's responses are educational and not a substitute for professional medical care
• Always consult qualified healthcare professionals
• We are not responsible for health decisions made using this app
• See our Medical Disclaimer and Terms of Service for complete details

Contact Us

If you have questions or concerns about this Privacy Policy:

Email: homeoremedyofficial@gmail.com Response Time: Within 7 business days App Name: HomeoRemedy Developer: HomeoRemedy Team Location: India Business Hours: Monday-Friday, 9 AM - 6 PM IST

Summary for Users

What we collect: Account info (email/name), Ask AI consultation content, purchase records, anonymous usage analytics, advertising identifiers (free tier) Where Ask AI content goes: Anthropic's Claude model, via AWS Bedrock — possibly processed outside your country How long we keep consultations: Indefinitely, until you delete them Your control: Delete consultations or your account anytime in-app; turn analytics off in Settings → Privacy Your privacy: We do NOT sell your data or use Ask AI content for advertising or marketing

By using HomeoRemedy, you agree to this Privacy Policy. Ask AI is used only after you give the separate explicit consent described in the "Ask AI Consultation Data" section above.

Last Updated: October 2, 2026